Service Policy

1. Service Overview

Airboard is a cloud-based Software-as-a-Service (SaaS) platform designed for property management. As a digital service, there is no physical product to ship. All services are delivered electronically through our web-based platform.

2. Service Delivery

2.1 Digital Service

Airboard is provided as an online service accessible through web browsers. There are no physical products, shipping, or delivery involved. Access to the platform is granted immediately upon account activation.

2.2 Service Availability

We strive to maintain 99.9% uptime for our services. However, occasional maintenance, updates, or unforeseen technical issues may result in temporary service interruptions. We will provide advance notice of scheduled maintenance when possible.

2.3 Platform Access

Upon subscription activation, you will receive immediate access to the platform. Account credentials and access information will be sent to your registered email address.

3. Service Features

Airboard provides the following services:

• Property management and tracking
• Booking and calendar management
• Guest management system
• Revenue and expense tracking
• Analytics and reporting
• Automated reminders and notifications
• Document storage and management
• Multi-property portfolio management

4. Service Updates and Maintenance

We continuously improve our platform with new features and updates. These updates are automatically applied to your account at no additional cost. We reserve the right to modify, update, or discontinue features as part of our service improvement process.

5. Support Services

5.1 Customer Support

We provide customer support through email and phone during business hours. Support is available Monday through Sunday, 9AM - 9PM (PKT/EST).

5.2 Support Response Time

We aim to respond to support inquiries within 24-48 hours during business days. For urgent technical issues, we prioritize faster response times.

6. Service Limitations

While we strive to provide reliable service, we cannot guarantee:

• Uninterrupted or error-free operation
• Compatibility with all devices or browsers
• Data recovery in all circumstances
• Specific performance metrics or response times

7. Data and Backup

We implement regular data backups and security measures to protect your information. However, you are responsible for maintaining your own backups of critical data. We are not liable for data loss resulting from technical failures or user error.

8. Third-Party Services

Our platform may integrate with third-party services. We are not responsible for the availability, functionality, or content of third-party services. Your use of third-party services is subject to their respective terms and conditions.

9. Service Suspension or Termination

We reserve the right to suspend or terminate service for accounts that violate our Terms of Service, engage in fraudulent activity, or fail to pay subscription fees. We will provide reasonable notice when possible.

10. Contact Information

For questions about our services, please contact:

Email: contact@myairboard.com
Phone (PK): +92 316 6700221
Phone (US): +1782 208 8554
Business Hours: Monday to Sunday, 9AM - 9PM (PKT/EST)